Frequently Asked Questions (FAQ)
Welcome to NY Flos! Below you'll find answers to some of our most common questions.
What are your hours of operation?
We’re open from 9:00 AM to 9:00 PM, Monday through Saturday, and 10:00 AM to 6:00 PM on Sundays.
Where are you located?
45 Aqueduct Road, White Plains, NY 10606. We are a licensed cannabis dispensary proudly serving the community with safe, legal access to high-quality cannabis products.
Do I need to be 21 or older to enter?
Yes. You must be 21 years of age or older to enter our website, shop in-store, or make a purchase. A valid government-issued photo ID is required.
What types of products do you carry?
We offer a curated selection of cannabis flower, pre-rolls, edibles, concentrates, vapes, topicals, and accessories. Our menu is updated regularly to reflect new arrivals and seasonal offerings.
Can I browse your menu online?
Yes! You can view our current product selection and place online orders directly through our website.
Do you offer in-store pickup or delivery?
At this time, we offer in-store pickup only. Delivery services will be launching soon!
Do I need a medical marijuana card to shop at NY Flos?
No. NY Flos is a licensed adult-use recreational dispensary, and no medical card is required. You must simply be 21+ with valid ID.
Are your products tested?
Absolutely. All of our cannabis products are tested by state-licensed laboratories to ensure safety, potency, and quality.
How can I contact you with questions or concerns?
You can reach us by email at Flos@Getflos.com, or by visiting our store during business hours.
Do you offer refunds or exchanges?
Due to regulatory restrictions, all cannabis product sales are final. However, if there’s an issue with your purchase, please reach out and we’ll do our best to help.
